Terms and Conditions

Introduction

Welcome to Rosedale Readers ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "parent," "guardian," or "student") and Rosedale Readers, governing your access to and use of our tutoring services, whether delivered virtually or in person, as well as your interactions with our website located at www.rosedalereaders.ca ("Website"). This policy was last amended February 29, 2025. By engaging our services, completing the registration process, or accessing our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you are advised to discontinue the use of our services and Website immediately.

Services Offered

Rosedale Readers is dedicated to providing personalized educational support to students, primarily focusing on children and adolescents. Our services encompass:

Virtual Tutoring: Educational sessions conducted online through secure and reliable platforms, facilitating remote learning tailored to the student's academic needs.
In-Person Tutoring: Face-to-face instructional sessions held at mutually agreed-upon locations, designed to create an optimal learning environment.

Registration and Enrolment

1.1 Registration Process

To enroll a student in our tutoring programs, the parent or legal guardian must complete the following steps:

Submission of Registration Form: Accurately and thoroughly complete the registration form, providing essential details about the student, including but not limited to full name, date of birth, current educational standing, and specific learning objectives.
Acceptance of Policies: Carefully review and agree to abide by all Company policies, including these Terms and our Privacy Policy, as part of the registration process.
Complete all necessary payments based on agreed upon discussions, including registration fee, and at least 1 months full payment.

1.2 Assessment and Placement

Upon receipt of the completed registration form, Rosedale Readers may conduct an initial assessment to determine the student's academic strengths and areas requiring improvement. This assessment aids in customizing the tutoring approach to align with the student's unique learning needs.

Scheduling and Cancellations

1.1 Scheduling of Sessions

Session Arrangement: Tutoring sessions are scheduled based on the mutual availability of the tutor and the student. Clients are encouraged to book sessions well in advance to secure preferred time slots.
Confirmation of Appointments: All scheduled sessions will be confirmed through email or other designated communication channels, outlining the date, time, and mode of delivery (virtual or in-person).

1.2 Cancellation and Rescheduling Policy

Client-Initiated Changes: Should a Client need to cancel or reschedule a session, a minimum of 24 hours' notice is required to avoid incurring a cancellation fee. Cancellations made with less than 24 hours' notice may result in a charge equivalent to the full session fee.
Company-Initiated Changes: In circumstances where Rosedale Readers must cancel or reschedule a session, we will provide as much advance notice as possible and endeavour to offer alternative arrangements that suit the Client's schedule.

Fees and Payment Terms

1.1 Fee Structure

Tuition Rates: Fees for tutoring services are determined based on the selected program and the number of sessions per month. Detailed information regarding our current rates is available on our Website or upon request.

1.2 Payment Policies

Invoicing: Clients will receive invoices detailing the services provided and the corresponding fees. Invoices are typically issued on a monthly basis unless otherwise agreed upon.
Payment Methods: We accept various payment methods, including credit/debit cards and electronic bank transfers. Specific payment instructions will be provided on the invoice.
Payment Due Date: Payments are due upon receipt of the invoice unless alternative arrangements have been made in writing. Late payments may incur additional charges, and persistent delays may result in the suspension of services.

Commitments and Termination

1.1 Service Commitment Options

Rosedale Readers offers flexible service commitment plans to accommodate diverse Client needs:

12-Month Agreement: Clients commit to a 12-month tutoring program, benefiting from a discounted monthly rate. This plan includes eight private one-on-one sessions per month, a complimentary assessment, and additional resources such as progress reports and practice worksheets upon request. Clients may pause or cancel registration after the completion of the 12th month, with the hourly rate locked in for enrolled students throughout the commitment period.
No Commitment Plan: Clients opt for a month-to-month arrangement at a standard monthly rate, receiving eight private one-on-one sessions per month. This plan includes a complimentary assessment, with the flexibility to pause or cancel registration with 30 days' written notice. The hourly rate remains locked in for the duration of the enrollment.

1.2 Termination of Services

Client-Initiated Termination: Clients wishing to terminate services must provide written notice in accordance with the terms of their selected commitment plan. Failure to adhere to the notice period may result in additional fees.
Company-Initiated Termination: Rosedale Readers reserves the right to terminate services if the Client fails to comply with these Terms, including but not limited to non-payment of fees or inappropriate conduct. In such cases, any unused prepaid fees may be forfeited.

Responsibilities and Expectations

1.1 Tutor Responsibilities

Our tutors are committed to:

Professional Conduct: Delivering high-quality educational support with professionalism and respect.
Session Preparation: Adequately preparing for each session to address the student's specific learning objectives.
Confidentiality: Safeguarding the privacy of the student and family, in accordance with our Privacy Policy.

1.2 Client and Student Responsibilities

Clients and students are expected to:

Timeliness: Arrive punctually for each scheduled session, whether virtual or in person.
Preparation: Ensure that all necessary materials and assignments are readily available for each session.
Active Participation: Engage actively in the learning process and communicate any concerns or questions to the tutor promptly.

Safety and Conduct

1.1 In-Person Sessions

Parental Supervision: For students under the age of 18, it is required that a parent or guardian be present or in close proximity during in-person sessions to ensure the student's safety and well-being.
Appropriate Environment: Clients are responsible for providing a safe, quiet, and distraction-free environment conducive to learning during in-person sessions.

1.2 Virtual Sessions

Technical Requirements: Clients must ensure that they have the necessary hardware, software, and reliable internet connectivity to participate in virtual tutoring sessions effectively.
Parental Oversight: While virtual sessions offer flexibility, it is advisable for a parent or guardian to be available during the session, especially for younger students, to assist with any technical issues.

Confidentiality and Privacy

Rosedale Readers is committed to protecting the privacy and confidentiality of all Clients and students. Personal information collected during the registration and tutoring process will be handled in strict accordance with our Privacy Policy, which outlines our practices concerning the collection, use, and protection of your information.

Limitation of Liability

While Rosedale Readers strives to provide exceptional tutoring services tailored to the needs of each student, we do not guarantee specific academic results or performance improvements. The effectiveness of tutoring is dependent on multiple factors, including but not limited to student participation, engagement, independent practice, and the firm commitment in the program until the company deems the student is ready to withdraw.

To the fullest extent permitted by law, Rosedale Readers, its tutors, employees, contractors, and affiliates shall not be held liable for any indirect, incidental, consequential, or special damages arising from or related to the use of our tutoring services, including but not limited to:

Loss of academic progress, grades, or opportunities
Technical failures or interruptions during virtual sessions
Scheduling conflicts or session cancellations
Misinterpretation of instructional content

In the event of a dispute, the total liability of Rosedale Readers shall be limited to the amount paid by the Client for the specific tutoring session(s) giving rise to the claim.

Intellectual Property

All materials, lesson plans, worksheets, proprietary content, and methodologies provided by Rosedale Readers, whether distributed in person or digitally, remain the exclusive intellectual property of Rosedale Readers. Clients and students are granted a limited, non-transferable license to use these materials strictly for personal, educational purposes. Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.

Amendments and Modifications

Rosedale Readers reserves the right to modify these Terms and Conditions at any time. Any amendments will become effective immediately upon posting on our website or providing notice to Clients via email or other official communication channels. Clients are encouraged to review these Terms periodically to remain informed of any updates. Continued use of our services after modifications constitutes acceptance of the revised Terms.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes arising from or related to these Terms shall be resolved through the following process:

Negotiation: The parties shall first attempt to resolve any dispute amicably through direct communication.
Mediation: If the dispute remains unresolved, the parties agree to participate in good faith in a mediation process before pursuing legal action.
Legal Action: If mediation is unsuccessful, either party may seek resolution through the courts of Ontario.

Code of Conduct

To maintain a positive and productive learning environment, all Clients, students, and tutors must adhere to the following Code of Conduct:

Respect and Professionalism: All interactions between students, parents/guardians, and tutors must be conducted with respect and professionalism. Harassment, discriminatory behaviour, or inappropriate language will not be tolerated.
Academic Integrity: Rosedale Readers does not condone academic dishonesty, including cheating, plagiarism, or submitting work that is not the student's own. Tutors will provide guidance and support but will not complete assignments on behalf of students.
Communication: Clients should communicate any concerns, scheduling conflicts, or feedback promptly to ensure smooth coordination and effective tutoring sessions.

Failure to comply with the Code of Conduct may result in termination of services at the sole discretion of Rosedale Readers, without refund.

Force Majeure

Rosedale Readers shall not be held liable for any failure or delay in providing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, power outages, government regulations, strikes, or technical disruptions. In such cases, we will make reasonable efforts to reschedule sessions or provide alternative learning arrangements.

Contact Information

For any questions, concerns, or requests related to these Terms and Conditions or our services, please contact: info@rosedalereaders.ca

By registering with Rosedale Readers and/or using our tutoring services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.